Management at Services Australia

Good managers so far

Some are and some are not, so a nice balance will be great.

I have had two different managers from two different divisions in the organisation, and they have both been exceptional mentor figures, who genuinely want to see you grow and thrive. They both have different approaches, one is very structured and planned in their teaching, whereas the other gives you a lot of autonomy to make mistake and learn that way - however they both provide constructive feedback and always give recognition when you do something.

Yes they're good

I personally really like my direct manager and have found her supportive and flexible of commitments outside of work. Some managers and national team seem de skilled and out of touch with customer facing work. These opportunities should be broadened and rotated so other perspectives can be offered to leadership and so that skills remain current.

Very dependent on what team/role you are in. Some are a lot more hands on, others are more on a need to know basis.

Managers communicate, are clear, and down to earth.

absolutely useless 95% of the time

My managers are great the rest are not the equal

They are very hands on. At least my immediate manager is. I do find they are all rather 'old school' and have their methods for working and management that have clearly not changed in some time. I am fortunate my immediate team and manager are very down-to-earth and open to new processes.

My current manager is extremely knowledgeable, experienced and approachable. She is supportive and encourages me to grow. She gives both feedback and praise. Overall, I have had very good managers in my current role.

the graduate team are completely incompetent, although the managers I have had in legal have been exceptional

My line manager is great and easily accessible. great mentor Higher ups are not accessible and need to work on internal communication

Managers are absolutely amazing for me, and I could not ask for better. Karina, Naomi and Whitney are all lovely women and I'd love to see them get more pay for what they do. Communication has been clear and well explained where I need improvement, or when I'm going well.

Extremely accessible. The Senior executives make an effort to talk to the average staff members and have regular forum sessions. Many make good mentors, there's a mentor culture present.

My first line manager was horrible and discriminated against me. The managers I have had since have been wonderful.

Excellent mentors/team leaders who lead by example and are not condescending.

I don't feel very connected to them although I believe they do a decent job in their roles.

I'm in Melbourne. My line manager is in Canberra and the Manager above that is in Adelaide. Both are very accessible, both through MS Teams and email.

The managers I have worked under (not to be confused with the "Executives"/SES, of course) have been lovely, supportive people. I have experience informal and structure mentoring from different managers, as well as different styles of communication, from formal emails to informal chats and Teams messages. All of my managers have been quick to praise, but are also kind and empathetic when discussing mistakes or concerns.