What’s your job about?
Adobe offers a broad set of products and services. Although my knowledge of Adobe’s products was limited to Photoshop before joining Adobe, I soon found out that there are other Adobe offerings that are just as equally brilliant. One such offering is the Adobe Experience Manager or AEM for short. AEM is a content management solution for building websites, mobile apps and forms. I’m a Data & Insights Analyst in the team that is responsible for resolving customer issues arising out of the Adobe Experience Manager implementations and use, and my team is called Adobe Managed Services or AMS.
I provide meaningful data insights and analyse how efficiently our Customer Success Engineers are handling customer issues and identify ways of improving our services with the use of cutting-edge technology, and with the potential incorporation of AI and machine learning.
What’s your background?
I moved to Sydney in 2020 after I got an offer from UNSW to study for a Master of Information Technology with a specialisation in Artificial Intelligence & Data Science. After completing my postgraduate degree in 2021, I worked in the Salesforce industry as a Functional & Einstein Analytics Consultant for almost a year before making the switch to Adobe.
Prior to moving to Sydney, I completed my Bachelor of Engineering in Electronics & Communication Engineering in India. Post-graduation, I got a job in Sony as a Software Engineer in R&D for less than a year where I worked on projects involving wireless 5G networks.
I’ve been travelling between India and Australia since I was 6 years old and have lived in global cities like Sydney, Bangalore and Mumbai. As a result, I’ve been raised in a multicultural environment, and that is one of the reasons I enjoy working at Adobe where cultural diversity is promoted.
Could someone with a different background do your job?
As of now, there are certain skills and qualifications required to work intelligently with data but owing to rapid decentralisation within the tech space, anybody could do my job in the near future! Companies are building apps and software that allow users to perform complex data handling, extraction and analysis, and even build AI and ML models in just a few clicks without writing any code!
What’s the coolest thing about your job?
The coolest thing about my job is that I get to witness first-hand the importance of data to a large business like Adobe and how we can utilise that data to maximise our potential and returns as a business. I work with the latest technology which allows me the opportunity to be innovative in analysing Adobe’s data. I also have the autonomy of selecting the best app for the job within the Microsoft and Amazon suite, which gives me a chance to be creative and explore some of the best possible options. Lastly, it’s the teams that I get to be a part of! I work on multiple projects with different teams that are spread across the globe, and that is a whole new experience altogether!
3 pieces of advice for yourself when you were a student…